Privacy Policy

Last updated: 20 April 2026

1. Who We Are

Jatair ("we", "us", "our") is a private aviation broker registered in the United Kingdom. Our website is jatair.com. For privacy enquiries, contact us at privacy@jatair.com.

2. Data We Collect

We collect the following personal data when you use our website:

• Contact information: Name, email address, telephone number, company name and country
• Enquiry data: Flight details, travel dates, passenger counts, cargo information and special requests
• Account data: Login credentials for client portal accounts
• Technical data: IP address, browser type, pages visited and session information

3. How We Use Your Data

We use your personal data to:

• Process and respond to charter enquiries
• Provide quotes and confirm bookings
• Manage your client portal account
• Send service-related communications
• Comply with legal obligations
• Improve our website and services

4. Legal Basis for Processing

We process your data on the following legal grounds under UK GDPR: contractual necessity (to provide our services), legitimate interests (to operate our business and communicate with clients), legal obligation (compliance with applicable laws), and consent where specifically obtained.

5. Data Sharing

We share your data only as necessary to provide our services, including with licensed aircraft operators to arrange charters you have requested, payment processors for billing, and IT service providers who process data on our behalf. We do not sell personal data. We do not transfer personal data outside the UK/EEA without appropriate safeguards.

6. Data Retention

We retain enquiry and booking records for 7 years for legal and tax purposes. Client portal account data is retained while your account is active and for 2 years thereafter. You may request deletion subject to legal retention obligations.

7. Your Rights

Under UK GDPR, you have the right to access your personal data, rectify inaccurate data, request erasure, restrict processing, portability of your data, and to object to processing. Contact us at privacy@jatair.com to exercise these rights.

8. Cookies

Our website uses essential session cookies required for operation. We do not use third-party advertising cookies. See our Cookie Policy for details.

9. Security

We implement appropriate technical and organisational measures to protect your data, including encrypted transmission (HTTPS), hashed password storage, and restricted access controls.

10. Contact & Complaints

For privacy queries: privacy@jatair.com. You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.